Your rights and responsibilities

Your rights

1. Information. To know your condition, the likely cause, the treatment options, their risks and benefits, and the expected cost, in words you understand.
2. Informed consent. To agree or refuse before any procedure, such as an injection or nerve block. You can ask questions and take time to decide.
3. Emergency care. In an emergency, to be guided to the nearest emergency service without delay.
4. Privacy and dignity. To be examined with privacy, with a family member or chaperone present if you wish, and to have your information kept confidential.
5. Second opinion. To seek another doctor's opinion. We will share your records to help.
6. Transparent costs. To know consultation and procedure charges before they happen and to get an itemised bill.
7. Non-discrimination. To be treated without discrimination based on illness, disability, gender, religion, caste, language, age or any other ground.
8. Choice. To choose where you buy medicines or get tests done.
9. Safety and quality. To receive care that follows accepted medical standards.
10. Referral. To be told why if you are referred to another doctor or hospital, and to choose which one.
11. Complaints. To raise a concern and get a fair hearing, without it affecting your care.

Children and people who need support

For patients under 18, a parent or guardian gives consent and attends consults. The child's views are heard and respected. Adults may bring a family member or carer, and may name someone to receive information on their behalf.

Your responsibilities

• Share your full medical history, medicines and allergies, and bring scans and reports
• Follow the plan you agreed to, and tell us if you cannot or if things change
• Do your home exercises as advised, and report new or worsening symptoms
• Arrive on time, or tell us early if you need to cancel
• Treat staff and other patients with respect
• Pay for services as agreed

Raising a concern

We aim to acknowledge your concern within 24 hours and resolve it within 7 days. If you are not satisfied, you may contact the Karnataka Medical Council or other authorities.